Frequently asked questions

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Buy in 3 steps
Add to Cart → Open Cart → Checkout. Easy!

Payment peace of mind
Our payment system is 100% secure, maintained by an internet security team for a safe, reliable checkout. 🔏

Arrival window
Orders are processed within 1–3 business days; we then send a shipping confirmation email.

Tracking
Yes—your tracking number comes after purchase. 📦🧭

Shipping price
Based on shipment origin. Enter your address at checkout to see the final fee.

Multiple items = separate parcels
Typically shipped separately. 📦📦

Returns & exchanges (free!)
Even if washed or worn: 30 days → Full refund, 180 days → Store credit. We’ll email a refund confirmation post-processing. Refunds are usually issued within 10 business days after we receive the return. Current volumes may delay processing—thank you for understanding. ⏳

Free gift reminder
If returns lower your order below the promo threshold, the free gift must be returned. To keep it without qualifying, we’ll deduct the gift’s cost or request payment. 🎁

Change/cancel after placing an order?
Not possible—orders can’t be modified or canceled once placed. You can return items; refunds cover product value only, not shipping.

More questions?
We’ve got answers—See all FAQs.

Quick help
Email: monarqueneuwirth2443@outlook.com